support.etaligent.net - Technical Characterisitc

Operating systems :
Microsoft Windows NT4.0/2000/XP/Vista, Microsoft Windows Server 2000/2003/2008 as well as Ubuntu Linux, Gentoo Linux, FreeBSD, AIX, SUSE Linux Enterprise, Red Hat Enterprise Linux and others.

Databases:
Oracle, Microsoft SQL Server, PostgreSQL, Sybase, MySQL. DB2 Product Family.

E-mail servers:
Microsoft Exchange Server, Lotus Notes Domino Server , Zimbra Collaboration Suite, Postfix, Qmail, Cyrus Imap, Courier-IMAP, antivirus and antispam products of Symantec, ESET Node32 Antivirus, ClamAV, SpamAssassin and others.

Web servers:
Microsoft IIS Server, Apache Web Server, Nginx and others.

Internet telephony (VoIP):

Based on VoIP PBX, Asterisk, Cisco.

Specialised applications :

The company has developed and is supporting a wide range of specialised applications like CRM and ERP systems, various types of financial software and many others.

Software applications:

We provide support for all known software applications serving the needs of corporate and personal users.

Routers, switches and firewalls:

Routers and firewalls based on platforms provided by Cisco, 3Com, Linksys, Linux and FreeBSD.

	Economy	Standard
Visits/Accidents a month	Up to 4	Unlimited
Reaction time in a case of accident	Up to 5 hours after a call is received	Up to 3 hours after a call is received
Consultations	Up to 4 hours a month	Up to 12 hours a month
Working hours	From 9 to 18 (Mon. - Fr.)	From 8 to 19 (Mon. - Fr.)
Etaligent.Net provides intermediation in relations with third party providers regarding IT problems	No	Yes
Computer network support	Yes	Yes
Backup procedures	Yes	Yes
IT infrastructure and critical server applications monitoring	Yes	Yes
Price per PC	BGN 25	BGN 35
Price per peripheral device	BGN 12	BGN 15
Price per server	BGN 70*	BGN 100*
Telephones and telephone exchanges	Price is a matter for negotiation**	Price is a matter for negotiation**
Electrical installations	Price is a matter for negotiation**	Price is a matter for negotiation**

*Price for server support is indicative because there are numerous server applications with variety of functions on the market.
**Subscription-based support of telephones, telephone exchanges and electrical installation is optional and the price is subject to additional negotiations depending on the specific case of a particular company or organisation.