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Subscription IT Support
 
 

Etaligent.Net Ltd. guarantees fast, quality and professional solutions to all your technical problems through its subscription-based IT support services.
 
Scope of support:
 
- We support the full range of computer and office equipment: workstations, notebooks, servers, printers, copiers etc. 
- We support wide variety of operating systems, application software and server applications 
- We support and provide data backup systems, firewalls, monitoring of critical resources, security policies etc. 
- We support network equipment and Internet connections
- We support electrical installations
- We support telephones and telephone exchanges
- We support video monitoring systems, access control systems etc.
- We provide IT consultations
 
 
Everybody knows that fast and adequate reaction to IT problems matters but the keystone of our support service is its preventive nature which guarantee minimisation of risks related to the work and performance of your systems.
 
We believe that preparation of a full scale IT concept consistent with the individual needs and budget limitations of our clients is the most important part of the process of IT support. We gained huge experience providing IT support to wide range of companies: from small family businesses to large corporations in all industry fields. Thus, we offer to our clients standards and policies for information security that are proven in practice as well as development of IT infrastructure and IT support implementation.
 
Such an approach leads to the following main results:
 
- higher security levels
- data loss prevention
- monitoringof business critical IT services and applications
- implementation of preventive measures against business critical IT problems
- minimising technical problems
- optimised performance of software and hardware
- transparency and follow up of IT processes and activities within the company
 
Last but not least, Etaligent.Net offers IT support service that ensures your security and tranquility.
 
 
 

 

 


  Economy Standard
Visits/Accidents a month Up to 4 Unlimited
Reaction time in a case of accident Up to 5 hours after a call is received Up to 3 hours after a call is received
Consultations Up to 4 hours a month Up to 12 hours a month
Working hours From 9 to 18 (Mon. - Fr.) From 8 to 19 (Mon. - Fr.)
Etaligent.Net provides intermediation in relations with third party providers regarding IT problems No Yes
Computer network support Yes Yes
Backup procedures Yes Yes
IT infrastructure and critical server applications monitoring Yes Yes
Price per PC BGN 25 BGN 35
Price per peripheral device BGN 12 BGN 15
Price per server BGN 70* BGN 100*
Telephones and telephone exchanges Price is a matter for negotiation** Price is a matter for negotiation**
Electrical installations Price is a matter for negotiation** Price is a matter for negotiation**

*Price for server support is indicative because there are numerous server applications with variety of functions on the market.
**Subscription-based support of telephones, telephone exchanges and electrical installation is optional and the price is subject to additional negotiations depending on the specific case of a particular company or organisation.


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